Set up telephony with Vonage

Prefer Vonage? The voice channel speaks the Vonage Voice API too. Outbound calls are authenticated with a short-lived JWT signed by your application's private key.

What you need

1. In the Vonage dashboard, create a Voice application.
2. Note its Application ID and download the private key (a PEM file).
3. Link a Vonage voice number to the application.

Connect it

1. Open Admin → Telephony / Voice and choose Vonage.
2. Enter your phone number, the Application ID, and paste the private key (PEM). The key is a masked secret.
3. Save, then copy the Webhook URLs into your Vonage application's Answer URL and Event URL fields.

Test it

Use Test click-to-call to place a real call. On success the call is logged with its Vonage call UUID; on failure the log shows the API error so you can fix credentials quickly.

Tips

• Make sure the private key is the full PEM including the -----BEGIN PRIVATE KEY----- header — signing fails silently otherwise (the test call will tell you).
• Vonage numbers must be assigned to the same application whose key you pasted.