AI-native customer experience platform

One platform, the whole journey

From the first inbound message to a resolved, measured, on-brand conversation — flyhelpdesk handles it end to end. Click through each capability below to see it in motion.

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Every capability, explained in motion

Abuse Desk Live

SPFBL ×4120

ARF / X-ARF ×980

DMARC agg. ×310

SPFBL ×2604

8,014 reports today

Offending IPs

203.0.113.44 2,140 reports

198.51.100.7 1,006 reports

Customer matched from IP allocation · Acme Hosting

One action closed 2,140

SPFBL, ARF / X-ARF and DMARC parsing
Offending IP matched to the customer
One action settles every report for an address
Abuse-SLA on what carries an obligation

Agentic AI Live

“My emails to clients keep bouncing”

MX, SPF and DKIM for acme.example are fine check_mail_dns

Mailbox ops@ is full: 2.0 of 2.0 GB hosting_account

Service active and paid in WHMCS lookup_hosting_services

Raise the quota to 5 GB? Waiting for you raise_mailbox_quota

Every step audited You stay in control

Calls real tools, not just text completion
Every step written to the audit log
Approval gates on irreversible actions
Falls back to a draft when unsure

AI Assist & autonomous agent Live

API returns 500 on bulk import

Every batch over 500 rows fails — it’s blocking our nightly sync. Help!

AI Assist is drafting

Hi Priya — the failures line up with a payload cap. Split imports into batches of 250 and set retry: true…

92% confidence Priority: High Sentiment: frustrated

Summarize, suggest, rewrite & translate
Priority / category / sentiment triage
Self-writing knowledge base
Bring your own OpenAI or Anthropic key

Voice, email & every channel Live

Voice

Live chat

Unified inbox

#4821 · Priya Sharma

4 messages · 2 channels

Twilio & Vonage click-to-call
Inbound call → ticket + voicemail
Social & chat as tickets
Branded email and a signature studio

Automation that runs your playbook Live

When a ticket is created…

IF priority is Urgent

AND tag contains “enterprise”

THEN assign to Tier-2 queue

THEN start SLA · 1h first response

Rule applied in 12ms

Visual automation rules
Skills & round-robin routing
Saved replies & macros
Spam detection & junk handling

SLAs & queues you can trust Live

1h 42m

to breach

First-response SLA · High

Business hours aware

Escalate to Tier-2 at 80%

On track

Business-hours SLA policies
Escalation before breach
Queues, departments & access
Time tracking & CSAT surveys

Analytics that drive action Live

CSAT

96%

First response

12m

Resolved

1.4k

Volume, backlog & trends
Response & resolution times
SLA attainment & breaches
CSAT trended over time

White-label, multi-tenant & secure Live

Northwind

support.northwind.com

Umbrella

support.umbrella.com

Globex

support.globex.com

Acme

support.acme.com

OIDC SSO SCIM Audit log Custom TLS

Per-tenant brand, domain & portal
SAML/OIDC SSO & SCIM groups
REST API, webhooks & OAuth apps
Audit log, backups and restore drills

Live integrations

Channels in one inbox

40+

In-app how-to guides

100%

UI-configurable

See it working on your data

Spin up a free workspace and import your tickets in minutes — every integration walks you through setup step by step.

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