flyhelpdesk
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Features

Everything you need,
nothing you don't

Every capability below is built into flyhelpdesk today. Plans decide which show up in each tenant's panel — so customers pay for exactly what they use.

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API returns 500 on bulk import Urgent
Every batch over 500 rows fails with a 500 — blocking our nightly sync.
AI Assist drafted a reply · 92%
Hi Priya — the errors point to a batch-size limit. Set your import chunk to 500 rows…
✓ Triaged · High Sentiment: negative
What sets it apart

The reasons hosting companies leave a familiar desk

Everything below this is table stakes and we do it well. These are the ones you will not find together anywhere else.

Abuse Desk Live
SPFBL ×4120
ARF / X-ARF ×980
DMARC agg. ×310
SPFBL ×2604
8,014 reports today
Offending IPs
203.0.113.44 2,140 reports
198.51.100.7 1,006 reports
Customer matched from IP allocation · Acme Hosting
One action closed 2,140
  • SPFBL, ARF / X-ARF and DMARC parsing
  • Offending IP matched to the customer
  • One action settles every report
  • Abuse-SLA on upstream obligations
Agentic AI Live
“My emails to clients keep bouncing”
MX, SPF and DKIM for acme.example are fine check_mail_dns
Mailbox ops@ is full: 2.0 of 2.0 GB hosting_account
Service active and paid in WHMCS lookup_hosting_services
Raise the quota to 5 GB? Waiting for you raise_mailbox_quota
Every step audited You stay in control
  • Hosting tools: DNS, TLS, mail, WHMCS, control panels
  • A plain-English action log on every ticket
  • Approval before any change to an account
  • Hands back to a human when unsure
Verifiable trust Live
Control posture re-checked live
Append-only audit chain verified across 41,208 records
SSRF guard on outbound calls every hop re-checked
Admin 2FA enrolment 1 of 4 admins not enrolled
Backups integrity-verified last run 6 hours ago
SOC 2 mapped ISO 27001 mapped GDPR mapped audit not yet performed
  • Hash-chained, append-only audit log
  • Controls verified on every load
  • Certification readiness and policies
  • Self-diagnosis, restore drills, incident register
Sell it through WHMCS Live
Order Workspace created Invoice paid Active
Client area · Help desk
Addressacme.desk.example Statusactive Agents8 of 15 seats Tickets this month1,284
Open the help desk
Overdue → suspended Paid → back on
  • Create, suspend, upgrade, terminate
  • Client-area sign-in, second factor kept
  • Daily reconciliation with WHMCS
  • Usage and time billed in WHMCS
AI you can test Live
Reply eval · 50 real tickets replayed
Live instructions78/100
Candidate: shorter, cites the KB86/100
10%
rollout
94%
drafts used
4.6
QA score
Monitor: ok Labelled AI · talk to a person
  • Evals from your own tickets
  • Staged rollout and monitors
  • QA scorecards with disputes
  • Labelled AI, guaranteed human exit
Migration Live
Your desk today
Tickets 128,406
Contacts 24,915
Attachments 81,220
KB articles 612
Imported
Threads, timestamps and authors preserved
Zendesk Freshdesk Intercom WHMCS RT
Run again to catch up
  • Zendesk, Freshdesk, Intercom, WHMCS, RT
  • Threads and timestamps preserved
  • Attachments and articles included
  • Re-runnable without duplicating
Highlights in motion

The capabilities that do the heavy lifting

Deflect before it becomes a ticket Live
Visitor asks
“How do I reset my API key?”
Answer bot is matching
Reset your API key 98%
Rotating credentials
Resolved — no ticket created
  • Portal answer bot
  • Matches your knowledge base
  • Confidence-scored answers
  • Falls back to a ticket cleanly
AI Assist & autonomous agent Live
API returns 500 on bulk import
Every batch over 500 rows fails — it’s blocking our nightly sync. Help!
AI Assist is drafting
Hi Priya — the failures line up with a payload cap. Split imports into batches of 250 and set retry: true…
92% confidence Priority: High Sentiment: frustrated
  • Summarize, suggest & rewrite
  • Priority / category / sentiment
  • Self-writing knowledge base
  • Bring your own OpenAI/Anthropic key
Every channel, one inbox Live
Email
Voice
WhatsApp
Live chat
Unified inbox
#4821 · Priya Sharma
4 messages · 2 channels
  • Voice, email, chat & social
  • One threaded timeline
  • Customer context in the drawer
  • On-brand replies out
Automation & skills routing Live
When a ticket is created…
IF priority is Urgent
AND tag contains “enterprise”
THEN assign to Tier-2 queue
THEN start SLA · 1h first response
Rule applied in 12ms
  • Visual automation rules
  • Skills & round-robin routing
  • Saved replies & macros
  • Spam & junk handling
Insights that drive action Live
CSAT
96%
First response
12m
Resolved
1.4k
  • Volume, backlog & trends
  • Response & resolution times
  • Sentiment, topics & spike alerts
  • Report builder & scheduled PDFs
Enterprise-grade by default Live
N
Northwind
support.northwind.com
U
Umbrella
support.umbrella.com
G
Globex
support.globex.com
A
Acme
support.acme.com
OIDC SSO SCIM Audit log Custom TLS
  • Per-tenant brand & domain
  • Passkeys, SAML/OIDC SSO & SCIM groups
  • REST API, webhooks & OAuth
  • Data regions & per-workspace keys
Email, files and languages

The parts customers notice when they go wrong

Mail that arrives, files that are safe, every customer addressed in their own language, and signatures that look like one company.

Email that lands Live
news@northwind.example DKIM signed
Hard bounce old@customer.example suppressed
Spam complaint (Yahoo FBL) jo@customer.example suppressed
One-click unsubscribe sam@customer.example honoured
Forged bounce ceo@customer.example ignored
Warm-up · new-brand.example day 4 of 13
400 today, spread over 8 hours · bounces 0.8% · complaints 0.02%
  • DKIM per sending domain
  • Bounces and feedback loops
  • One-click unsubscribe
  • Paced campaigns with warm-up
Their language Live
Priya Sharma English chose it in the portal
We’ve received your request [TSD-4821]
Ana Ruiz Español recognised from her first email
Hemos recibido su solicitud [TSD-4822]
Omar Haddad العربية set by an agent
تم استلام طلبك [TSD-4823]
Replies Surveys Campaigns One template per language
  • Chosen in the portal or at sign-up
  • Recognised from their first email
  • Set by an agent from the ticket
  • One template per language
Signature studio Live
MC
Maya Chen
Support Lead · Northwind Hosting
+44 20 7946 0000  |  northwind.example
in X ▶ G
Classic Photo card Corporate
Company part locked by your admin
Send me a test · sent to maya@northwind.example
  • Six designs, photo and logo
  • Social icons as small images
  • Send a test to yourself
  • Company part locked by an admin
Files, safe and kept Live
invoice.pdf.exe Eicar-Test-Signature refused
server-logs.txt scanned by ClamAV clean
screenshot.png S3 · 5-minute link clean
Last backup
03:10 · verified
rows + 4,812 files · S3, FTP
Restore drill
passed in 42 s
every week, automatically
  • ClamAV scan on every file
  • Local disk or S3, short-lived links
  • Files in every backup
  • Weekly automatic restore drill
The full stack

Every capability, grouped by what it does

A

AI

AI Assist & autonomous agent

Summarize, suggest replies, triage, and the autonomous agent.

W

Workflow

Automation rules

When-this-then-that rules across the ticket lifecycle.

SLA policies & business hours

Per-priority response/resolution clocks and escalations.

Queues & departments

Route tickets into buckets with per-queue agent access.

S

Support

Knowledge base

Staff authoring, a public help center, article feedback and content gaps.

Saved replies / macros

Reusable, variable-expanded canned responses.

CSAT surveys

Post-resolution satisfaction surveys.

I

Insights

Reports & analytics

Dashboards, a report builder, insights and scheduled CSV/PDF reports.

C

Channels

Email channel

Inbound email → tickets, outbound branded replies.

Telephony / voice

Twilio/Vonage click-to-call and inbound call tickets.

Deliverability tools

SPF/DKIM/DMARC audits and header analysis.

P

Platform

Integrations marketplace

Connector catalog, WHMCS provisioning, Zapier, Make and MCP.

REST API & webhooks

Public API tokens, REST hooks, signed webhooks, an MCP server and a developer console.

OAuth apps

Register OAuth2 apps with scoped consent.

E

Enterprise

SSO & SCIM

SAML and OIDC single sign-on, SCIM users and groups.

White-label branding

Per-tenant logo, colours, domains and portal.

See the full platform live

Start a free workspace and turn features on as you grow. No credit card, no lock-in.

Start free
128
Open
42m
Avg reply
96%
CSAT
Tickets · last 14 days