N NeoNXT / Help center / Integration setup
Instagram

Set up Instagram

5 min

Turn Instagram DMs into tickets.

Step 1 / 4
Developer portal Create a new app Name flyhelpdesk Create API key
1

Connect the Instagram account

In Meta for Developers link the Instagram professional account to your app and generate an access token.

Meta for Developers
Connect integration Secret key Save
2

Add the credentials

Open Integrations → Social channels → Instagram and paste the access token and a verify token.

flyhelpdesk /webhooks/in Provider Callback URL paste
3

Set the callback URL

Copy the Instagram webhook URL and verify token into Meta and subscribe to messages.

Customer New ticket Open
4

DMs become tickets

Instagram direct messages open tickets you can reply to from the inbox.

Open the setup screen