N NeoNXT / Help center / Integration setup

Set up Freshdesk import

5 min

Bring tickets, requesters and conversations over from Freshdesk.

Step 1 / 4
Developer portal Create a new app Name flyhelpdesk Create API key
1

Find your Freshdesk API key

In Freshdesk → Profile settings, copy Your API Key.

Connect integration Secret key Save
2

Enter the details

Open Integrations → Import & migrate → Freshdesk and enter your domain and API key.

Preview — 128 tickets Login issue on checkout ready Refund not received ready Cannot reset password ready
3

Preview the import

Run Test connection & preview to check the sample and mapping first.

All set
4

Run the import

Click Run import — it walks every ticket and is idempotent.

Open the setup screen